Emergency Assistance

Summit Systems were the first in the industry to offer 24/7, 365 days of the year Emergency Assistance service.  Highly qualified engineers operate throughout the UK to ensure an efficient and effective emergency repair service.


We are very conscious as a business that many of our customers’ plastic production operates on a 24/7 basis and it’s imperative that we are there to support you, no matter what time of day, to speed up the process of getting your equipment back up and running as soon as possible to reduce further production downtime. 


When you purchase equipment from us, you will also get the peace of mind that if you need us, we are here to provide assistance 24 hours a day, 7 days a week. We were pioneers of this genuine promise and we are still the leading and most trusted provider. We have a policy of continued investment in regionally based engineers to ensure that we are where we need to be. 


We have a strong team of dedicated engineers who are on-call to assist 24/7. If emergency assistance is required, call 0800 030 2122 to speak with our Service Department who will directly assist you by assigning one of our engineers to your case. We aim to respond to your query within 4 hours of your initial call. 

Our engineers are stationed in multiple locations throughout the UK for occasions where phone/virtual assistance is not sufficient to resolve the problem.  

Who and where?

We can look after every type of customer requirement, no matter the size, and we treat all customers with the same dedication and professionalism as you would expect when purchasing such service; no job is too big or too small.  

We have engineers available to support emergency assistance throughout the UK and Ireland. 

Got a question about our Emergency Assistance Services?

Please fill out this quick and easy form with your requirements and a member of our team will be in touch.