Emergency Assistance
Summit Process Cooling offer an Emergency Support Packages to our customers with a maintenance contract. Highly qualified engineers operate throughout the UK to ensure an efficient and effective emergency repair service.
Why?
We are very conscious as a business that many of our customers’ production operates on a 24/7 basis and it’s imperative that we are there to support you, no matter what time of day, to speed up the process of getting your equipment back up and running as soon as possible to reduce further production downtime.
What?
When you purchase an upgraded maintenance contract from us, you will receive peace of mind that if you need us, we are here to provide assistance – 24 hours a day, 7 days a week. Different levels of support are available depending on your requirements. Speak to your Sales Contact today to discuss further.
How?
We have a strong team of dedicated engineers who are on-call to assist 24/7. If emergency assistance is required, call +44 (0)1827 213 401 to speak with our Service Department who will directly assist you by assigning one of our engineers to your case. We aim to respond to your query within 4 hours of your initial call.
Our engineers are stationed in multiple locations throughout the UK for occasions where phone/virtual assistance is not sufficient to resolve the problem.
Who and where?
We can look after every type of customer requirement, no matter the size, and we treat all customers with the same dedication and professionalism as you would expect when purchasing such service; no job is too big or too small. We have engineers available to support emergency assistance throughout the UK and Ireland.