After Sales
Summit Process Cooling offer expert technical advice and assistance in the event of a breakdown. Highly qualified engineers operate throughout the UK ensuring efficient and effective repair and after sales service.
Why?
Our aim is to ensure uptime and increase efficiency for all cooling systems for all our customers, with and without a maintenance contract. An F-Gas qualification is required to work on refrigeration systems, so if your current engineers are not equipped with this, it is important to reach out to us. We also are experts in the cooling sector of ambient cooling equipment as well as process water circuits, therefore if your issue is not in the refrigeration system, we can still support you.
What?
If its cooling, we can help. We are not limited to our own equipment; we have focused on ensuring that we can deliver the same service on any equipment from any manufacturers, and we haven’t found a unit we cannot service yet. The easiest way to explain it; if you are cooling air or fluid, we can support you.
Where?
We have built our service team to be able to accommodate any customer in England, Wales, and Scotland.
How?
We would always advise that your equipment is covered with a unique maintenance service with us, where we will consider how to reduce failure rate and increase lifecycle. If your equipment has failed or requires a service, and you do not have a maintenance contract we will provide our services as normal. We can offer any customer; stock spares, remote monitoring, energy saving, equipment hire, 24/7 telephone support, service engineer call out.
Who?
We have designed our solution so that we can look after every type of customer, no matter the size, and we treat all customers with the same dedication and professionalism as you would expect when purchasing such service; no job is too big or too small.
Technology?
We understand that it is important to have the experienced service engineers, who are focussed on first visit fix, but who also have the latest digitisation systems to resolve breakdowns in the shortest time possible reducing downtime and ensuring there is no delay from the report coming into fault finding and signing off the action required to fix.